Why are we creating value based programs?

Most people generally see these programs as the best of both worlds: It is predictable, value oriented, and it satisfies a purpose. The market is ripe for a transformation in the way people consume legal services, and this platform will enable us to reach a broader audience given its benefits and value.

Why a monthly fee and not charge a lump sum?

The ability for an association to budget for smaller monthly amounts allows for greater adoption of the value-based program versus asking for a total larger sum up front. This also allows the benefits experienced monthly to resonate with the association more than it would if it were a large ticket single purchase front-loaded.

What are the three different program avenues?

Our Accelerated Collections program has a monthly charge of $69.00. For this cost the association will receive access to enhanced payment methods for themselves as well as homeowners/debtors, up to 30 minutes of free attorney consultation per month, review of their 9 required CCIOA responsible governance policies and provide a recommendation (Note: recommendation may have additional cost if creation or revision is required) and access to physical or live time webinars (excludes digital library).

Our Enhanced Community Protection program has a monthly charge of $99.00. It carries all the benefits of the Accelerated Collections, plus a host of direct training to enhance the board’s effectiveness.

Finally, our Additional Collaboration program is for those associations that intend to upgrade documents or anticipate more than usual attorney interaction for the year ahead. This plan comes with all the benefits of the other two programs, plus an additional hour of attorney time for $199.00 per month.

What happens if I don’t use all my attorney time in a single month, will it rollover?

The 30-minute attorney consultation time must be used in a single month which will start on the 1st of each month and end the final day of that calendar month. Unused time will not roll-over to another month. A credit of 30-minutes will show on the association’s bill for those participating by removing the hourly fee of the highest billing attorney’s hourly rate for that month.

Note: any consultation that exceeds the 30 minutes will be billed at the attorney’s standard rate.

How long does the program last?

The program’s duration is for a 12-month cycle. Should the association elect to cancel mid cycle, a final bill accelerating the remaining monthly fee amount of the 12-month cycle will be due upon termination. A notice will be mailed out 30 days before the end of the program notifying the association of the upcoming renewal. Should the association elect to opt out of the upcoming year, they will not be renewed, otherwise it will be automatic.

Who is eligible to participate?

All new clients will be asked to select one of the options as a condition of our representation. Existing clients have the option as to whether they would like to participate.

How will the 30-minute credit be reflected on my monthly invoice?

A line item credit at the bottom of the invoice will reflect the time removed for that calendar month. The 30-minutes will be removed off the highest hourly rate, even if that attorney was not the one speaking with the association.

Explain the structure around the 30-minute consultation or conversation with an Attorney and credit card use…how does that work?

We will consider your time spent with an attorney and any credit card fees associated with transactions occurring over the 12-month period.

Example: If you engaged attorneys for only 4 months and used only the 30-minute attorney time; that would have a value of up to $660.00 ($165.00 per hour). If credit card usage at 3% per transaction amounted to $150.00 for the year, the total benefit would be $810.00. This amount would be deducted from what the association paid in over the 12-months. If what the association paid in was more than the benefits you received, you would be entitled to the difference. This would be a check issued within 60 days of the end of the plan cycle.

Note: if an association terminates the relationship in the middle of the 12-month plan cycle, it forfeits any guarantee that may be owed at the time of the termination.

What if my association wants access to the credit card method for debt collection only?

Not a problem—the Accelerated Collections option would be available to the association whether they elect use the all the benefits. Should credit card fees not hit the threshold of what the association paid in with its monthly fee, the structure stated above, would kick in.

What if I do not subscribe and one of my debtors attempts to use the service?

If a debtor transacts via credit card but the association is not a plan member, the transaction is subject to being refunded. The credit card method for payment is only available to individuals subscribing to the Accelerated Collections and Enhanced Community Protection option.

As an existing client, how do I enroll in the program?

Either click on the action button located on the website to have the material routed to you or reach out to the office at 720.279.2568 and speak with the legal professional that regularly supports you. The firm will provide a brief written overview of details and ask for the association’s consent to start the Accelerated Collections option or Enhanced Community Protection program in motion.

It is as simple as that.

Do you guarantee my association’s success if we are on this program?

An association has many different variables that lend to its success. With knowledge and communication being key, it in no way completely defines the association’s potential for success. Moeller Graf is a committed partner to the associations we provide support to and will work with them to help create the path for this success.